I bring you a guest post from Sarah James ( contactsarahjames [at] gmail [dot] com), this post is more or less Sarah’s view of Charter Communications which is a Cable ISP.

The Charter internet service is great when it works – not so much when it doesn’t. That’s not fully Charter’s fault of course, or at least it wasn’t in my case – the root of my problem was the fact that my new office existed on a street that has only just been built, and which had yet to be registered with any database up to and including the ne held by the Post Office.

Not ideal, especially when the Charter internet guys were due to show up on day one and install the system for me. Here’s how my tale of woes began:

The Post Office eventually updated my street address. But that updated didn’t appear anywhere outside of the Post Office’s own database for three weeks. I’m assuming that delivering fast internet updates isn’t a priority for an organisation that sometimes has problems delivering letters on time, if at all.

The Post Office was only the start of my problems. I had to order my Charter internet connection based on the address of a nearby building, which meant, when Charter came out to install it, that they wouldn’t fit it in the building I actually own. Fair enough. But it took ages to sort the whole thing out, going backwards and forwards between the Poster Office and Charter until I was blue in the face and a cast of thousands had turned up at both my actual address, and the address down the street I’d been using to get my stuff delivered in the first place.

I tried talking to Charter directly but of course you either end up in a queue a mile long or you have to use the online web chat assistant – who, given the speed and clarity of the Charter internet connection (once you’ve finally had it installed0, went unbelievably slowly. It was kind of like talking to a backwards six year old.

Question: with all this internet power at their fingertips, why are the web companies so bad at direct communication with their customers? On the one hand they sell these amazing services, which allow you to segue all sorts of communications requirements into a single connection (the payment plan is good too) – and on the other, they make communicating with them next to impossible (unless you’ve got all day to sit around doing nothing else except trying to get through to them).

Fortunately my Charter internet service has now been sorted – and I am enjoying the rapid broadband connection that I was promised in the first place. I have no beef with the quality of the service and the capabilities of the connection. I would just like to know why it takes around 12 different engineers to install a simple web connection. Though as I say the business with the Post Office can’t have helped much.

So come on, Charter, get it together in the back operations department. Use your own technology to power your online web assistant and maybe we’ll be able to get something done!

About the author:

Sarah James is associated with various internet security related companies including broadband expert as their freelance and staff writer. She has been linked with some of the best web media companies and offers various ways for internet solutions. She excels in writing articles related to internet security, charter internet plans, comcast deals etc.